I want to make an order, which kind of payment mode will your company accept?
→T/T, Western Union, L/C, and Money Gram.

How can you arrange the shipping?
→ We cooperate with reliable shipping companies for years, we are responsible for shipping to your country. Of course, if you have shipping forwarder in China, and you want them arrange the shipping for you , we can work together for a better shipping way.

How can i ensure the product i received is undamaged?
→ Before delivering the machines, we will send you the pictures of the products and the package. Before signing in, make sure the machine package is undamaged. If any question happens, pls contact me as soon as possible.

What should I do if i meet trouble while using?
→Don't worry about it. If there is any question, please contact us as soon as possible. Our professional engineers will solve the problem for you. Just let us know your problem. Send email to sherry@machinehall.com

Zhengzhou LONGER aims at providing close-fitting, full-scale and professional service, helping customers solve problems that might happen while using machine. We provide not only after-sale service, but also pre-sale service, on-going service.
Pre-sale service: We provide enough information to you about the machine you inquiry, help you have a better understanding of our machine and service.
On-Sales Service: Through communication, we can provide you with suitable suggestion, so that you could make a right choice.
After-sale Service: Based on requirements of customers, we can provide associated technical guidance for the use or installation of the machine. Disposing of letters and visiting telephone of customers, answer your consultation.

All machines bought from Zhengzhou LONGER Machinery will be guaranteed for 1 year, we have a professional after sale service team, and any problem will be quickly solved by us. During the guarantee time, when there is quality problem of the machines, replacement of spare parts is free. If you have question about maintenance, our professional workers will provide you suitable suggestion.